Author Topic: AtvGalaxy good customer service! (Read 2954 times)

05450r · « **on:** July 19, 2013, 04:01:00 PM »

I see alot of negative feedback for AtvGalaxy on ebay,and I believe there was a thread elswhere about this. Mainly slow shipping,well obviously they drop ship parts,fair trade off for the cheaper prices imo. Ive always had good luck with them. I ordered a TM Slide-N-Glide in white from them off of Ebay,only to recieve an email stating they messed up and white was not instock and discontinued(didnt check with TM directly)and directed to call customer service. Called AtvGalaxy,lady was very nice said shed refund or try a different color,which I chose blue. This was late yesterday afternoon,early this morning she calls me to say only black and red was available,ugh,not their fault though,so shes shipping me black. Point being,it was nice that she took the extra steps to find a solution and actually call me to handle the situation! Little things like this gain my repeat buisness!

nico · « **Reply #1 on:** July 19, 2013, 06:39:01 PM »

I agree. I've had trouble this week with them shipping me the wrong brake lines and a stem clamp instead of brake line clamps. After speaking with Mike, and Streamline, a few times, we finally found a solution.

Oddly enough, I also ordered a black TM Slider this week, but ordered direct from TM.

05450r · « **Reply #2 on:** July 19, 2013, 07:18:27 PM »

They are pretty easy to deal with,and since Im waiting on pc the setback was no big deal

Sky · « **Reply #3 on:** July 19, 2013, 09:32:46 PM »

Mike will take care of you. Im satisfied with every purchase. Received a package for my new swinger chain guard.. I should check and make sure that everything is in that package!

05450r · « **Reply #4 on:** July 19, 2013, 09:44:47 PM »

Did you order just the chain gaurd or the whole Slide-N-Glide kit?

Sky · « **Reply #5 on:** July 20, 2013, 07:51:08 PM »

I bought the front swinger guard and the lower frame one. My rear lower was fine. Bought a chain too.

Sky · « **Reply #6 on:** July 20, 2013, 07:53:11 PM »

The front swinger guard is solid one, not like the "jaw" looking one that just wraps around. Looks like i need to pull the swinger pivot bolt to get it on. Never had one like that. Much stonger it appears.

05450r · « **Reply #7 on:** July 20, 2013, 08:07:28 PM »

Yep,have to pull the pivot bolt,but as a plus its a good time to lube it. Hopefully its been out recently!

Sky · « **Reply #8 on:** July 20, 2013, 10:46:43 PM »

Yea should be easy. My rebuild is less than a year old and inreplaced with new one the. so it should come out easy. Should....

05450r · « **Reply #9 on:** July 29, 2013, 01:16:37 PM »

Update,got my Slide-N-Glide kit on Saturday. It was missing the lower chain guide. Obviously it was a TM packaging issue. Called Atv Galaxy this morning,they said its only available in white so I wont have a matching set,no big deal just get it coming! They are shipping it out today. So a big long run around with this whole order but Atv Galaxy has been more than helpful in making it right and getting me what I need,maybe if some people were more understanding there wouldnt be as much negative feedback. I think we just get used to having stuff go right majority of the time and having parts within a couple days. Sometimes crap happens,remember when we had no cell phones and no internet,had to mail order everything,man that sucked!!

alanbmx · « **Reply #10 on:** August 03, 2013, 02:14:56 PM »

Mike at ATV Galaxy hooked me up with PEP's for my trx450, great guy.

05450r · « **Reply #11 on:** August 03, 2013, 02:42:00 PM »

Looks good! If Im not mistaking Seth @ SF sells/sets them up for Atv Galaxy.