I have always rant about the PO. They have horrible service, no goo way to track things, and don't care whether they deliver your packages or not, and can't be held responsible. They lost a very valuable after market shock of mine one and I went rounds with them only to find out all of the above. They didn't really care that they lost my package. Didn't care whether they got my business or not. Couldn't find my shock because they have no way to ship. They don't even have direct numbers to call from one warehouse to the next. And because the numbers have faded off of my insurance receipt, they wouldn't pay for the shock. Turns out, they have no database in their ENTIRE system that stores receipts from their sales. So the only numbers in their entire business system that said my shock was insured were on my receipt and they had faded. The same went for the tracking number. Without the receipt they give you with the tracking, they have no way to find the tracking number of your package. And they showed me in writing that they can't be held responsible for any package that they lose. It took them a couple months but they finally found the package, but only the package. There was a big gaping hole in the bottom corner of the box and the shock was missing. They said they continued looking but never found a shock. How do you not notice a rear shock with remote reservoir sitting on the floor or in a truck?! My guess is, somebody found my shock and decided they wanted it. And they funny thing is it was a heavy duty box and well packaged. I wonder if someone even went to the point of looking on the package description, opened it, saw what it was, and decided to make a quick buck off of ebay. They are completely worthless in my opinion!
