TRX250R.ORG

General => Lounge => Topic started by: TRX250R1 on December 26, 2013, 07:49:17 AM

Title: Atv galaxy
Post by: TRX250R1 on December 26, 2013, 07:49:17 AM

Ordered front and rear brake lines.  The rear they sent was 10" too long.  I sent it back.  Cost me $7 to ship.  Then they sent me the correct one.  Am I ignorant or should they refund my $7?

Title: Atv galaxy
Post by: trx88 on December 26, 2013, 09:11:33 AM

I think its common to pay return shipping for returns but if they ****ed it up I can see where they should.

Title: Atv galaxy
Post by: Pumashine on December 26, 2013, 09:41:31 AM

You are right June. They should have sent you a return shipping label at their expense.

Title: Atv galaxy
Post by: TRX250R1 on December 26, 2013, 09:45:05 AM

I'll call him again tomorrow.  I've ordered a lot of stuff and never had problems with them but one other time.  I sent email when I noticed it was wrong.  He called me back pretty quick just never addressed the cost of me shipping it back.  I'll call him tomorrow

Title: Atv galaxy
Post by: 05450r on December 26, 2013, 04:58:28 PM

Yeah give them a call, I dealt with a lady before and she handled the problem quickly. Had a few phone calls back and forth about availability and colors but it was handled within an hour. They get some negative feedback on ebay about shipping time because people arent smart enough to realize that everything is drop shipped from the manufacturer. Well the cost of what they sell parts for far out weighs waiting an extra day or two.

Title: Atv galaxy
Post by: F-Red on December 26, 2013, 06:02:06 PM

They will make it right! Good supplier!

Title: Atv galaxy
Post by: TRX250R1 on December 31, 2013, 09:24:34 AM

O yeah I'm not complaining.  I've made many purchases.  Been too busy to actually call them