TRX250R.ORG

General => Lounge => Topic started by: steelreign on January 28, 2014, 04:04:40 PM

Title: Getting a hold of ESR
Post by: steelreign on January 28, 2014, 04:04:40 PM: Do any of you guys have a way of getting a hold of ESR? I have tried calling several times with no success.
Title: Getting a hold of ESR
Post by: Fire1 on January 28, 2014, 04:08:06 PM: I've had the best look calling first thing when they open or late near closing. I emailed the other day and they responded quickly.
Title: Getting a hold of ESR
Post by: etccb on January 28, 2014, 04:11:53 PM: Leave a message if they don't answer and they will call back. I have read that they have been installing and setting up new cnc mill this last week so that might be part of the contact delay.
Title: Getting a hold of ESR
Post by: havinnoj on January 28, 2014, 04:44:35 PM: I talked to Eddie yesterday afternoon. He's busy in the shop but returned my call pretty quick.
Title: Getting a hold of ESR
Post by: fast350r on January 28, 2014, 05:10:21 PM: I also call first thing in the morning , eddie usually answers or calls me back when i leave a message
Title: Getting a hold of ESR
Post by: WFO370 on January 28, 2014, 05:25:35 PM: I called this morning at 10am and eddie picked up the phone on the 4 ring. Try them in the morning.
Title: Getting a hold of ESR
Post by: WFO370 on January 29, 2014, 10:16:35 PM: Well my parts came into today. Ordered yesterday (Tuesday) and they arrived today (Wednesday). I have always had good luck getting ahold of eddie and getting fast shipping.
Title: Getting a hold of ESR
Post by: Grande huevos on January 30, 2014, 09:55:19 AM: I ordered a quick change clutch cover a couple weeks ago and paid to have it shipped 2 day express and I didn't see it for a little over 2 weeks!! I tried contacting them multiple times with no luck or returned calls...... But when it did show up eddie had included a FREE clutch cover gasket, billet water pump cover, and one of those billet jetting wrenches they have, so it made up for the wait.
Title: Getting a hold of ESR
Post by: etccb on January 30, 2014, 10:20:30 AM: Wow, that is around $85.00 to $95.00 in extras.....
Big props to Eddie at ESR!!!!
Title: Getting a hold of ESR
Post by: aberegg05 on January 31, 2014, 12:02:50 AM: I called esr earlier tonight around 630 pm and got eddie. He answered a few tech questions for me and sold me a trx9b pipe. Great customer service experience so far here!
Title: Getting a hold of ESR
Post by: Brett on February 02, 2014, 02:25:31 AM: I ordered a billet counterbalancer holder and some other misc stuff and Eddie threw in a sweet jet wrench! What a guy!

-Brett-