TRX250R.ORG
General => Lounge => Topic started by: pantera1975 on September 26, 2014, 12:07:57 PM
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I sent my cylinder and Eddie talked to him on the phone sent it their 3 weeks ago I haven't been able to get ahold of anybody left messages and haven't heard back I really like to get something going on this
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Keep calling. I live in ohio. I try calling around 12:00pm and around 8 pm. Opening and closing times
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Is this a real thread?
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Yes it's real I just haven't been able to get ahold of anybody there to find out where I'm at with my cylinder I called there 2 times a while ago and discuss the problem I had in went over a couple other questions I had. and ince then ive never been able to get ahold of anyone. I know he's busy I don't know if there's anybody else that helps there.
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Punctuation goes a long ways....
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It's just a common thread on here about ESR and their response time, have you tried e-mailing?
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I actually just got a hold of eddie and talk to him I've been trying a couple times a day for weeks as far as punctuation I'm doing voice texting I really don't care if there complete sentences
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(http://www.memegene.net/media/created/ztan2z.jpg)
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I tried my voice texting a couple of times and parked it. I think it would work better if I held it to my face and talked loud directly into the mic but the point is to not crash doing 75+. It is what it is, I may try to mess with it again...
Cool you got him, email works and as people said different times of day earlier and later may be better phone odds.
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Eddie said he was sorry and he is swamped.
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If Eddie's shop is like mine, the guys that answers the phone, are the guys that do the work. If a call is really necessary, we welcome the call. Most of the time the customer just wants a tweet on every step taken and a running total on his job at the end of each step. An estimate of the job is usually given up front with the understanding that the customer will be notified if we run into something that is going to make the job go over the original estimate.
Most customers think that if they call often enough that the builder will move them to the front of the line but the opposite often happens.
The following is a common scenario and often happens many times a week. Someone comes in with a small job on Monday morning that may only take 30 minutes of time to do the job. We are up to our armpits in work and have many jobs committed to be completed before closing on Friday. We tell the customer if he will leave the item with us we should be able to work it into the schedule and complete it by closing on Friday. We give him an estimate and tell him we will call him as soon as we get it done. The customer has a few related question and a few non-related questions about his job. It took about 10 to 15 minutes to service the customer at this point.
Tuesday morning the customer calls and wants a progress report on his job at this point. We tell him we still have many jobs ahead of him and have not started on it and we will call him as soon as we get it done. "While he has us on the phone" he has some more questions. We really need to get back to work or we are not going to be able to get everything done by the times promised, but we try to be courteous and we take the time and answer his questions. This call wastes another 10 to 15 minutes.
By Thursday the customer is getting worried that we are not going to get his job done by closing on Friday. He calls again Thursday afternoon using the excuse that he has been gone or his new phone has been acting up and may have missed our call. We go over most of the same stuff that we have previously gone over. Another 10 to 15 minutes is wasted. Our schedule is still tight because we have had too many unnecessary phone calls similar to his so we come in early the next morning so that we have time to do his job. We get his job done before 5 pm and call him. He arrives, and we bill him at the standard shop rate for the 30 minutes it took to do his job.
The customer is happy with the work and the price we charged but I wish I had not taken on the job. I charged the customer for 30 minutes at shop rate. I lost over 30 minutes of my time taking unnecessary phone calls which I needed to be used to complete jobs I was working on plus I had to pay overtime to one of my guys to get his job completed by the promised time. I would have made more money and had a lot less stress if I told him to pick up his item and take it somewhere else when he called Tuesday morning for a status report.
Customers like the one described above are what keeps most engine builders and related service type businesses from meeting their projected completion dates.
Again we welcome your calls but be considerate of the time we take and what it cost us to stop the job we are working on and answer the call. I have never had to leave a message for Eddie to call me back. He knows when our name pops up on his caller ID, I am going to be concise, to the point and the call will not waste his time but will make him money.
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So true Jerry!
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remember my part was there 3 weeks and no response that's alot of money to send somewhere and not hear anything. plus he told me to follow up when I sent out the cylinder. I just sent my cylinder there to have it bored and honed. When I talk to him on the phone prior to sending it he made it sound like the turnaround will be quick
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Dudes always swamped. But he never ****s anybody. Give him time
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I understand but you have to remember it just about the start of dune season in Cali, so he going to be swamped with work and phone calls.
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Patients are needed, when owning these machines. I'm glad we have several sources,
that keep our beloved ride alive! Thank you!
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remember my part was there 3 weeks and no response that's alot of money to send somewhere and not hear anything. plus he told me to follow up when I sent out the cylinder. I just sent my cylinder there to have it bored and honed. When I talk to him on the phone prior to sending it he made it sound like the turnaround will be quick
Do your homework before you send your valuable stuff to a shop if you do not know them, not after the fact. If you are not 100% convinced that the shop is trust worthy do not send your stuff to them, but once you send it, let them do it without interruption. The shop can do a better job if they are not distracted and interrupted.
A bore job is one of those one hour or less jobs. Let them work and I am sure they will let you know the minute they get your job done. He wants to get paid and move on to the next job. A shop cannot stay in business if they have to spend 30 minutes or more selling a small job and giving daily/weekly updates on a job that will take them one hour. If Eddies shop is like ours and tries to be fair to all of the mature customers behind the guys that keeps calling to get status reports, we have to move his job back a little every time he calls to get a status report.
Most of our customers are repeat customers, they trust that we will do what we say and that we are will not sell, loose their stuff or get it mixed up with another customers stuff. They also understand that every time they call it can cause the technician that answers the call to make a mistake on the job he is working on. The technician may be working on your job and the call could potentially cause him to make a mistake on your job. Every call pushes the completion of that job back the length of the phone call plus a few minutes that it takes to find exactly where you were to try to prevent making an error. 1st time customers under 40 years of age seem to be the ones that are the most impatient and want constant progress reports.
Our shop will typically have 50 or more work orders open on any given week. An open work order means we have taken in a job, we may have not started to work on it or the job has been started and we are waiting for repair parts or an OK to proceed after tear-down and inspection. We get about half of these work orders completed every week even with all of the interruptions. I personally loose about 2 days of work every week taking unnecessary phone calls. I get paid for the work I complete not the work I should have completed.
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One of my friends has called Eddie over 50 times and has sent email to him and Eddie has had 2 cylinders for over 4 months. He needs Tom back
to run the place.
Troy
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One of my friends has called Eddie over 50 times and has sent email to him and Eddie has had 2 cylinders for over 4 months. He needs Tom back
to run the place.
Troy
Tom is an idiot.
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Someone needs to answer the phone... Or call back
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MULTIPLICITY ! (Movie with Michael Keaton)
We need to CLONE Eddie .....so one Eddie can Run the Shop.....Another one to Answer the phone & reply to e-mails.....and let the Original Eddie go Riding!
:)
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One of my friends has called Eddie over 50 times and has sent email to him and Eddie has had 2 cylinders for over 4 months. He needs Tom back
to run the place.
Troy
I think that Tom may have been one of the reasons so many things got screwed up at ESR. Since he has been gone I have not had any orders screwed up or got the wrong information when I call.
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One of my friends has called Eddie over 50 times and has sent email to him and Eddie has had 2 cylinders for over 4 months. He needs Tom back
to run the place.
Troy
No offense but the fact that you signed up just today to bad talk esr, makes me wonder if your IP address is related to a certain coc. Just saying.
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don wing is back ?
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Yes I signed up yesterday, I been on atvriders and trx250r.net for years and I see that most people move over... I thought maybe I could get some help. I have purchased many things for ESR and I am happy with my purchases. I have NO PROBLEM with them at all.... All we want is a phone call. That's it... Am I asking for to much??? Eddie knows Chris has been calling for months. What would you do if someone had 2 of your cylinders for months?
Troy(http://forums.trx250r.org/vbulletin_imports/1104_3529_2017-04-18_9288.jpg)
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Get a plane ticket and show up at the shop.
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Yes I signed up yesterday, I been on atvriders and trx250r.net for years and I see that most people move over... I thought maybe I could get some help.
Welcome over. We always want to see the new guys bike. We have an introduction page so we can get a feel for what you have and your experience level. Got lots of knowledgeable members who have done anything and everything to help bring their R back to life. Sweet bike you got there!!!
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Yes I signed up yesterday, I been on atvriders and trx250r.net for years and I see that most people move over... I thought maybe I could get some help. I have purchased many things for ESR and I am happy with my purchases. I have NO PROBLEM with them at all.... All we want is a phone call. That's it... Am I asking for to much??? Eddie knows Chris has been calling for months. What would you do if someone had 2 of your cylinders for months?
Troy(http://forums.trx250r.org/vbulletin_imports/1104_3529_2017-04-18_1848.jpg)
I like what i'm seeing in that one picture.....you should post a build thread!
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Yes I signed up yesterday, I been on atvriders and trx250r.net for years and I see that most people move over... I thought maybe I could get some help. I have purchased many things for ESR and I am happy with my purchases. I have NO PROBLEM with them at all.... All we want is a phone call. That's it... Am I asking for to much??? Eddie knows Chris has been calling for months. What would you do if someone had 2 of your cylinders for months?
Troy(http://forums.trx250r.org/vbulletin_imports/1104_3529_2017-04-18_4670.jpg)
So you signed up just to bash esr because your friend cylinders are not finished in time? Shouldn't your friend be posting? Looks like you have a esr cylinder and clutch cover, how long did it take to get them?
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I'm not bashing ESR I like their products I have done three motors cases covers a Ton of stuff from eddie all good results. I was wrong when I said four months yesterday it's six months and he is had two cylinders of my friends and he's calling every day now and he's actually thinking about getting a plane ticket to go out.
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Bananas is legit. I've dealt with him in the past. He actually has a few parts from my old laeger yz hybrid on his quad. The dude also has one bad ass titanium lonestar 250r!!!!!!!
Welcome over buddy.
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:popcorn:....IMO and years of being in the retail business I think there is more to this story than what is being said....
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:popcorn:....IMO and years of being in the retail business I think there is more to this story than what is being said....
Yep, thats what I was thinking Jeff. A friend of a friend does not know why the guy will not respond to him. If we knew the whole story about your friends friend then maybe you could complain. Proly not going to happen. Everyone needs to leave their so called friends out of this forum when it come to putting down a site sponsor. Don't care who you are, if its not your complaint then don't post it.
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:popcorn:....IMO and years of being in the retail business I think there is more to this story than what is being said....
Ya I agree!! if not im sure he would have hired someone by now
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Eddie is sometimes hard to get in contact with, but understandably so.
I had some trouble after I sent him a carb to swap to a 41.2. I was only getting worried that maybe my carb got lost in transit. Almost 2 months passed and it was just because he was busy... And I am not bashing Eddie at all, I completely understand...
The thing that impressed me about the whole deal was that he manned up and apologized for the delay and then when my new carb arrived it was accompanied by one of his new carb/jet wrench and $45 worth of extra jets. I did not ask for this and he didn't say a word about it in correspondence. I will continue to do business with Mr. Sanders in the future. But I expect there can be some wait time. Hell of a good guy if you ask me. :)
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I been dealing with Eddie since 2001, and I never ever had an issue with Eddie.
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I called Friday about some cases. Someone answered the phone on the 5-6 ring. Sent me a text picture of a set of case's that they now anodize instead of paint or powder. Very kind and professional. When i get ready for the cases I will buy ESR. Arlen has high praise for them it seems.
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Yes I signed up yesterday, I been on atvriders and trx250r.net for years and I see that most people move over... I thought maybe I could get some help. I have purchased many things for ESR and I am happy with my purchases. I have NO PROBLEM with them at all.... All we want is a phone call. That's it... Am I asking for to much??? Eddie knows Chris has been calling for months. What would you do if someone had 2 of your cylinders for months?
Troy(http://forums.trx250r.org/vbulletin_imports/1104_3529_2017-04-18_979.jpg)
Are those ESR cases also? What size top end? Thanks!
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Yes on the ESR cases, 400PV. I got everything I could From ESR. The only thing I didn't was a pipe. The Pipe is LED.
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Sent me a text picture of a set of case's that they now anodize instead of paint or powder.
Could you post those photos? I have thought about this before on a cyl but I guess I wasn't the only one thinking about it.
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(http://forums.trx250r.org/vbulletin_imports/1104_3567_2017-04-18_352.jpg)(http://forums.trx250r.org/vbulletin_imports/1104_3568_2017-04-18_1725.jpg)(http://forums.trx250r.org/vbulletin_imports/1104_3569_2017-04-18_3167.jpg)
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an entirely anodized motor would look absolutely beautiful!
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Here is a pic I was sent from ESR. The gentleman I talked to said they anodize them now. He did not say that they done them in any other colors
(http://i544.photobucket.com/albums/hh331/mrtwidster1/9EC8C6D8-A528-4E25-9E3A-D36AE6C65CB0_zpsxciaofrc.jpg) (http://s544.photobucket.com/user/mrtwidster1/media/9EC8C6D8-A528-4E25-9E3A-D36AE6C65CB0_zpsxciaofrc.jpg.html)
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Thank you for posting the pics and info. Greatly appreciated!
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I like that. It has a factory team look to it. I agree with jesse 100%. A all matching black anodize cyl, case, clutch cover would be sweet with your billet of choice.
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Ya it does look good. I'm curious how it would clean up.with the rough finish it would make it hard to keep clean.and a lot of cleaneres take anodizing off
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I would assume that it would clean as the std non powder coated esr case and clutch covers clean. The anodize should hold up as it does on the billet. That may also be the more durable hard anodizing.
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I would assume that it would clean as the std non powder coated esr case and clutch covers clean. The anodize should hold up as it does on the billet. That may also be the more durable hard anodizing.
ya too bad, it would be nice if it was easier to keep from staining with just a hose and some chemicals like on polished or powdered cases... its hard to get under carb and scrub the crud out, the outer covers are easy to get to and keep looking good, but cases can be tough to keep nice
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I'm still undecided on mine. Anodizing makes them look dingy to me.
(http://forums.trx250r.org/vbulletin_imports/706_3573_2017-04-18_3779.jpg)(http://forums.trx250r.org/vbulletin_imports/706_3574_2017-04-18_2364.jpg)(http://forums.trx250r.org/vbulletin_imports/706_3575_2017-04-18_3608.jpg)(http://forums.trx250r.org/vbulletin_imports/706_3576_2017-04-18_10.jpg)
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I'm still undecided on mine. Anodizing makes them look dingy to me.
Man those look awesome. But I learned with my last set of side covers.....if you plan on getting muddy don't PC anything black. It's so hard to clean and make it look good
My grey cases hide dirt and water spots better than black
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oh, so that matte look is what anodizing looks like when it is applied to the super rough casted surface? i see, i was thinking it was the shiny metallic looking coating, but i assume now that that is anodizing over a polished surface? or is there different finishes of anodizing?
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I believe that is whats called a Hard Anodizing. It will be more mat but I like it myself. Very factory team type look. If shine is wanted just go powder. They could probably get powdered whatever color you like if given the color code, added time and cost.
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I just recieved my first order ever from ESR.
I ordered a billet shifter, and he threw in a free billet thumb throttle cover!
Completely unexpected, and appreciated.
Thanks Eddie!