Author Topic: Getting a hold of ESR (Read 3727 times)

steelreign · « **on:** January 28, 2014, 04:04:40 PM »

Do any of you guys have a way of getting a hold of ESR? I have tried calling several times with no success.

Fire1 · « **Reply #1 on:** January 28, 2014, 04:08:06 PM »

I've had the best look calling first thing when they open or late near closing. I emailed the other day and they responded quickly.

etccb · « **Reply #2 on:** January 28, 2014, 04:11:53 PM »

Leave a message if they don't answer and they will call back. I have read that they have been installing and setting up new cnc mill this last week so that might be part of the contact delay.

havinnoj · « **Reply #3 on:** January 28, 2014, 04:44:35 PM »

I talked to Eddie yesterday afternoon. He's busy in the shop but returned my call pretty quick.

fast350r · « **Reply #4 on:** January 28, 2014, 05:10:21 PM »

I also call first thing in the morning , eddie usually answers or calls me back when i leave a message

WFO370 · « **Reply #5 on:** January 28, 2014, 05:25:35 PM »

I called this morning at 10am and eddie picked up the phone on the 4 ring. Try them in the morning.

WFO370 · « **Reply #6 on:** January 29, 2014, 10:16:35 PM »

Well my parts came into today. Ordered yesterday (Tuesday) and they arrived today (Wednesday). I have always had good luck getting ahold of eddie and getting fast shipping.

Grande huevos · « **Reply #7 on:** January 30, 2014, 09:55:19 AM »

I ordered a quick change clutch cover a couple weeks ago and paid to have it shipped 2 day express and I didn't see it for a little over 2 weeks!! I tried contacting them multiple times with no luck or returned calls...... But when it did show up eddie had included a FREE clutch cover gasket, billet water pump cover, and one of those billet jetting wrenches they have, so it made up for the wait.

etccb · « **Reply #8 on:** January 30, 2014, 10:20:30 AM »

Wow, that is around $85.00 to $95.00 in extras.....
Big props to Eddie at ESR!!!!

aberegg05 · « **Reply #9 on:** January 31, 2014, 12:02:50 AM »

I called esr earlier tonight around 630 pm and got eddie. He answered a few tech questions for me and sold me a trx9b pipe. Great customer service experience so far here!

Brett · « **Reply #10 on:** February 02, 2014, 02:25:31 AM »

I ordered a billet counterbalancer holder and some other misc stuff and Eddie threw in a sweet jet wrench! What a guy!

-Brett-