Author Topic: ESR great customer service again!!! (Read 3634 times)

ATC323R · « **on:** August 21, 2013, 11:20:40 AM »

I just wanted to let you guys know that I placed an order and it took awhile to get it squared away... But eddie sent me a jet wrench and a kicker for free for the wait!!! They have always taken care of me even with my 330 build when something was behind eddie and tom threw in extras to make it right!!! Great service!!

Kevin

Pumashine · « **Reply #1 on:** August 21, 2013, 12:12:50 PM »

So you got your clutch cover? You sounded real upset last post.

ATC323R · « **Reply #2 on:** August 21, 2013, 12:21:16 PM »

Quote from: Pumashine;9423

So you got your clutch cover? You sounded real upset last post.

yep finally got it....

Pumashine · « **Reply #3 on:** August 21, 2013, 12:29:23 PM »

Quote from: ATC323R;9424

yep finally got it....

They sent me a free kicker also when I bought 3 of the clutch covers. Just can't figure out how it works?

trx250scar · « **Reply #4 on:** August 21, 2013, 05:32:50 PM »

Quote from: Pumashine;9426

They sent me a free kicker also when I bought 3 of the clutch covers. Just can't figure out how it works?

my esr kicker hits my esr clutch cover. thats what i cant figure out. both bought new from esr on the same order.

etccb · « **Reply #5 on:** August 21, 2013, 05:45:15 PM »

Quote from: trx250scar;9458

my esr kicker hits my esr clutch cover. thats what i cant figure out. both bought new from esr on the same order.

Did you make sure it was out all the way? Loosen but do not remove the bolt and slide it all the way out and then tighten the bolt and recheck your clearance.

trx250scar · « **Reply #6 on:** August 21, 2013, 05:48:30 PM »

Quote from: etccb;9459

Did you make sure it was out all the way? Loosen but do not remove the bolt and slide it all the way out and then tighten the bolt and recheck your clearance.

yes i did that. it seems as tho it needs a flat spot milled off of it so when its folded out in the starting position it has more clearance. problem is it is anodized blue so it will look like poop.

The Phantom · « **Reply #7 on:** August 21, 2013, 09:24:00 PM »

I called today at 2:52 and at 3:15 cali time and got no answer. Part of good customer service is answering the phone IMO.

brokeass · « **Reply #8 on:** August 21, 2013, 09:42:52 PM »

Try emailing them your # or question. My online order was sent within hours so someone is checking the computer

etccb · « **Reply #9 on:** August 21, 2013, 10:26:44 PM »

Leave a message, email or order online phantom. They have made it known that they are going through a transition right now but people are getting taken care of.

etccb · « **Reply #10 on:** August 21, 2013, 10:28:20 PM »

Quote from: trx250scar;9460

yes i did that. it seems as tho it needs a flat spot milled off of it so when its folded out in the starting position it has more clearance. problem is it is anodized blue so it will look like poop.

Call them up and have a chat about it. Leave a message or send an email.