Author Topic: ESR customer service (Read 8904 times)

WFO370 · « **on:** January 02, 2014, 04:54:23 PM »

I just wanted to give a big thanks the Eddie Sanders for all his help this past Saturday. I smoked my motor on my 250R while riding at Pismo late Friday afternoon, I thought my weekend was over but drove into town Saturday morning to see if anyone was around ESR. Eddie was doing some work on his CNC machine and I asked him if he wouldn't mind checking out my motor. He said no problem, so I took the cylinder off and showed it to him. The cylinder was scarred up from some old carbon fiber reeds that came apart I was running. Now I know Eddie had better things to do than mess with my motor on a Saturday but he said give me 45 minutes and we will get this all fixed up. 45 minutes later he was helping me install a new piston, new reeds, and my cylinder back on to my motor. All I can say is what a great guy to help me out this way and on a Saturday! I have been dealing with ESR since 2002 and they have always gone over and beyond for me. Thanks again for all the help Eddie.

05450r · « **Reply #1 on:** January 02, 2014, 05:01:45 PM »

Awesome, hats off to Esr and glad your back up and running!!

Pumashine · « **Reply #2 on:** January 02, 2014, 05:46:25 PM »

That was way too cool. I sure am glad a site sponsor took the time to help you out. I for one have only had good luck when dealing with ESR. Thanks for sharing and hopefully people will think twice the next time they cannot get ahold of someone at any given point in time when calling ESR. I am sure he is only helping someone else out and is too busy to answer the phone.

etccb · « **Reply #3 on:** January 02, 2014, 05:51:13 PM »

Sweet!!
Eddie is a good dude and we are lucky to have him involved in the 250r and helping save the future of the 250r.

jcs003 · « **Reply #4 on:** January 03, 2014, 06:22:44 AM »

that was very cool of him. he really cares about his customers.

john

pinned250r · « **Reply #5 on:** January 03, 2014, 08:29:03 AM »

Its awesome seeing the "ESR Customer Service" threads that arent started by the competition. I think i saw maybe 1 good thread to every 10 bad ones on the old site. Weird how that happens.

Love these stories and makes me even more willing to send some money ESR's way in my future.

F-Red · « **Reply #6 on:** January 03, 2014, 08:30:25 AM »

Another feel good story from, ESR! :applouse:

rablack21 · « **Reply #7 on:** January 03, 2014, 09:07:02 AM »

Quote from: WFO370;21213

I just wanted to give a big thanks the Eddie Sanders for all his help this past Saturday. I smoked my motor on my 250R while riding at Pismo late Friday afternoon, I thought my weekend was over but drove into town Saturday morning to see if anyone was around ESR. Eddie was doing some work on his CNC machine and I asked him if he wouldn't mind checking out my motor. He said no problem, so I took the cylinder off and showed it to him. The cylinder was scarred up from some old carbon fiber reeds that came apart I was running. Now I know Eddie had better things to do than mess with my motor on a Saturday but he said give me 45 minutes and we will get this all fixed up. 45 minutes later he was helping me install a new piston, new reeds, and my cylinder back on to my motor. All I can say is what a great guy to help me out this way and on a Saturday! I have been dealing with ESR since 2002 and they have always gone over and beyond for me. Thanks again for all the help Eddie.

Yes sir, that's a good guy right there. Someone to be respected. Not many people like that in the world.

Quick310r · « **Reply #8 on:** January 03, 2014, 05:38:42 PM »

Eddie has always been great to deal with, My first choice for 250r parts.

WFO370 · « **Reply #9 on:** January 04, 2014, 10:58:03 AM »

I'm going to be in the market for a new cylinder for my 88 I'm building and will be giving eddie a call when I'm ready.

WFO370 · « **Reply #10 on:** January 04, 2014, 03:04:39 PM »

I'm thinking of getting a 420 cylinder. I've seen some of them run at some local drags and it maybe time to step up.

Pricecheck · « **Reply #11 on:** July 12, 2014, 02:26:51 PM »

I figure this thread is the best to write this as any. In the past I wrote ESR for some answers but lacked a response. I was able to get these questions answered here though. I don't gig ESR for this.

About my dealings with ESR and the support to our community... My first dealings with them was winning QOTM. As with anyone, they hooked me up with some extras and I could never ask for better. Just recently I seemed to be loosing a couple of exhaust springs and I had to order some more. Lacking one so I ordered four more. As small as it may seem Eddie hooked me up with some additional exhaust o-rings! I'm not in need of them now but I could always use them for the future or to lend to another in need. His generosity and R support has got high praises from me and even my wife.

As of now I'm going to throw on the new spring and then run some lock wire (bailing wire, etc) through the spring length and fasten it to the same ends that the hooks are attached to. This will keep the springs from falling off even if they do become unattached.

Eddie, I thank you for all of the support to our community! Josh Prasek

jcs003 · « **Reply #12 on:** July 12, 2014, 02:51:00 PM »

great story josh. good customer service is a dying skill and its nice that ESR still has that old school mentality when it comes to customer care.

john

patman13mia · « **Reply #13 on:** July 12, 2014, 03:04:26 PM »

every time i order from esr he always sends me something extra. this last time he sent me a billet thumb throttle cover.. hes a good guy for sure!!

Pricecheck · « **Reply #14 on:** July 17, 2014, 08:20:47 AM »

Patman, I saw that cover. I'll be ordering one for sure. I wanna see an esr frame next!

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