remember my part was there 3 weeks and no response that's alot of money to send somewhere and not hear anything. plus he told me to follow up when I sent out the cylinder. I just sent my cylinder there to have it bored and honed. When I talk to him on the phone prior to sending it he made it sound like the turnaround will be quick
Do your homework before you send your valuable stuff to a shop if you do not know them, not after the fact. If you are not 100% convinced that the shop is trust worthy do not send your stuff to them, but once you send it, let them do it without interruption. The shop can do a better job if they are not distracted and interrupted.
A bore job is one of those one hour or less jobs. Let them work and I am sure they will let you know the minute they get your job done. He wants to get paid and move on to the next job. A shop cannot stay in business if they have to spend 30 minutes or more selling a small job and giving daily/weekly updates on a job that will take them one hour. If Eddies shop is like ours and tries to be fair to all of the mature customers behind the guys that keeps calling to get status reports, we have to move his job back a little every time he calls to get a status report.
Most of our customers are repeat customers, they trust that we will do what we say and that we are will not sell, loose their stuff or get it mixed up with another customers stuff. They also understand that every time they call it can cause the technician that answers the call to make a mistake on the job he is working on. The technician may be working on your job and the call could potentially cause him to make a mistake on your job. Every call pushes the completion of that job back the length of the phone call plus a few minutes that it takes to find exactly where you were to try to prevent making an error. 1st time customers under 40 years of age seem to be the ones that are the most impatient and want constant progress reports.
Our shop will typically have 50 or more work orders open on any given week. An open work order means we have taken in a job, we may have not started to work on it or the job has been started and we are waiting for repair parts or an OK to proceed after tear-down and inspection. We get about half of these work orders completed every week even with all of the interruptions. I personally loose about 2 days of work every week taking unnecessary phone calls. I get paid for the work I complete not the work I should have completed.
