Author Topic: LSR "Customer Service" (Read 5443 times)

87cclR · « **on:** March 17, 2015, 05:48:29 PM »

Unpacked the A-Arms and saw this, gouges and scratches. No big deal, one phone call and it should be solved. Nope. The guy I spoke to couldn't have been more rude and disinterested if he'd tried. Big time who gives a F attitude. Anyone else have this problem with them or isolated incident?

JesseA420 · « **Reply #1 on:** March 17, 2015, 06:03:31 PM »

http://trx250r.org/threads/4900-Mac-s-2014-LSR-Build

mandom250r · « **Reply #2 on:** March 17, 2015, 06:14:09 PM »

Damn that sucks man. Im ordering a chassis through packard in a couple months. Hopefully i dont get screwed as well.

87cclR · « **Reply #3 on:** March 17, 2015, 06:23:20 PM »

Wow. Makes my a arm problem look like peanuts. Damn.

mandom250r · « **Reply #4 on:** March 17, 2015, 06:36:03 PM »

Quote from: 87cclR;51712

Wow. Makes my a arm problem look like peanuts. Damn.

yea but Mac doesnt know who to blame. I doubt your arms were damaged by shipper.

87cclR · « **Reply #5 on:** March 17, 2015, 07:03:08 PM »

Yeah, good point. There's no way these were messed up by UPS, they were packaged really well. Guessing it happened at the factory. Thinking I may just say "f it," dab a little POR15 in there and get to riding sooner. Guessing I'll be having them recoated in a few years anyway, lol.

hontrx265r · « **Reply #6 on:** March 17, 2015, 10:42:22 PM »

Try again, they usually have good customer service. I have had several lsr chassis, and parts and had zero issues. It would prob cost more in shipping then it would to re powder. See if they will send you something else you want it compensate a little.

87cclR · « **Reply #7 on:** March 18, 2015, 05:32:14 AM »

I'll try this, I've a little free time this afternoon to call.

dem3500 · « **Reply #8 on:** March 18, 2015, 07:41:01 AM »

Quote from: 87cclR;51709

Unpacked the A-Arms and saw this, gouges and scratches. No big deal, one phone call and it should be solved. Nope. The guy I spoke to couldn't have been more rude and disinterested if he'd tried. Big time who gives a F attitude. Anyone else have this problem with them or isolated incident?

id be pissed! if they dont take care of you let me know. i can re do the pc for you if you want.

87cclR · « **Reply #9 on:** March 18, 2015, 07:50:18 AM »

Quote from: dem3500;51733

id be pissed! if they dont take care of you let me know. i can re do the pc for you if you want.

Cool, will do, was thinking of having the lowers done a different color anyway, might be just the ticket.

dem3500 · « **Reply #10 on:** March 18, 2015, 07:54:53 AM »

Quote from: 87cclR;51734

Cool, will do, was thinking of having the lowers done a different color anyway, might be just the ticket.

anything i can do to help just let me know

JesseA420 · « **Reply #11 on:** March 18, 2015, 08:46:45 AM »

good looking out dem

i think our motto here at .org should be "community first"

dem3500 · « **Reply #12 on:** March 18, 2015, 08:54:36 AM »

Quote from: JesseA420;51739

good looking out dem

i think our motto here at .org should be "community first"

I agree!! Customer service is a big deal to me and at least for me it has gotten worse in the last couple of years.

zcarlson12 · « **Reply #13 on:** March 18, 2015, 09:05:44 AM »

Sorry to hear about both of your misfortunes with LSR. I know a lot of people on here don't go to the other site but I still go on there every once in a while to see what's for sale and there is a guy with the s/n of Morgan. He works at LSR and just parted a whole LSR crf over there. He might be able to help.

Tbone07 · « **Reply #14 on:** March 18, 2015, 11:04:01 AM »

Do you know who you talked to over there?

The few times i've called i've always talked to Bobby, he seemed to be pretty knowledgeable on the R, and was helpful.

That's BS though, regardless of who damaged them (UPS or LSR). It's LSR's fault not for packaging them correctly, or LSR's fault for not being careful enough handling them at their shop.